Growing up, Jim and Mike’s parents taught them to set challenging goals and standards; they were raised to always have high expectations for themselves and their encounters in life. Equipped with the tools necessary to deliver on their promises, the TermiGuard and Fenwick founders are committed to their business and to their customers and employees.
At TermiGuard Services, we practice discipline, determination, perseverance, and a ‘never-quit’ work ethic. We live by these qualities, and by doing so, we’ve fostered that same culture into our company as a whole.
This business was built to be effectively different from the rest – embracing and living the principles and values Jim and Mike grew up with – treating people the way we’d want to be treated.
We offer you a family of home services including real estate repairs, pest and termite inspections and routine control, crawlspace encapsulations, mold remediation, basement waterproofing, structural and foundation repairs, and property restoration and remodeling – such as roofing, siding, windows, kitchens, bathrooms, finished basements and more.
It is our goal to serve as a “one-stop-shop” for homeowners; we take that relationship with our customers seriously.
Depending on what your pest control goals are, each program has its advantages. If you were not aware of, or have questions about, any of these programs, contact us in the office! We would be more than happy to go over each and help you figure out what best fits your needs.
But what happens if or when things go a little wrong?
Normally, I wouldn’t put a price on homeowner peace-of-mind, but in this case I’m going to value it at $75,000 … that’s because our termite protection covers exactly that! If your home ever needs treatment for a new infestation of live subterranean termites – as long as you are covered under a current warranty or program – you don’t have to worry about that additional cost. TermiGuard Services will cover the treatment up to $75,000!
But wait… what if that live infestation caused new damage?
Because we have an entire division devoted to reconstruction, remodeling and remediation that our customers take advantage of – that workmanship is also extended to our pest control warranty customers, when things don’t go quite as we planned! Any damages, from a live active infestation, which occur due to those unwanted, pesky wood destroying termites would be addressed by our TG Fenwick division at no cost to you … again up to $75,000!
Take a look at a recent termite warranty customer who encountered a new infestation… and unfortunately new damage as well. After confirming the insect to blame was in fact termites, we performed a spot treatment of the affected area.
After the product application, we sent in one of our TG Fenwick crews to make this Blackwood, NJ home’s garage ready for use once more.
When things go wrong, you’ll be glad you’re doing business with a company which acts quickly and efficiently to fix the problem! Sometimes, the way a service company handles themselves when things go wrong can tell you more about their character then when the plan goes off without a hitch.
As consumers ourselves, we’ve felt the pain caused by uncaring contractor attitudes and their apparent disregard for old-fashioned customer-centered service. Although we always strive to be, we’re not perfect.
But, it’s what we do when things don’t always go exactly as predicted, how we handle and correct things – to make them right – that separates TermiGuard Services & Fenwick from the many shoddy service providers folks tolerate today.
Celebrating my friend’s birthday, I sent him a gift basket which was advertised online to be filled with candy bars/bags. I was excited to have found a gift which would be perfectly suited for him… unfortunately, I was also skeptical because I had never used this particular company before. Because I grew up in the computer age, I immediately went to Google and did a little recon!
Everything looked good – Angie’s List, Better Business Bureau, Facebook reviews; they all checked out. So I bit the bullet and placed my order. Confirmation emails were sent for my order, the charge to my debit card, and then even after delivery to ensure I knew their product had arrived on time as agreed upon.
BUT little did they knew, I had already been sent a picture of said product. And I was already quite upset with their company. When the gift basket arrived, my friend – none the wiser – sent me a picture with a note of gratitude for thinking of him. What I ordered and what arrived were not exactly matches.
If you remember, I ordered a basket of candy – and had included a note about celebrating his birthday in a “sweet”way. (Yeah, yeah. What can I say? I enjoy cheesy puns!) What arrived in its place was a basket of snacks including Pringles, Doritos and Oreos. Don’t get me wrong; all of those are absolutely delicious… BUT also not what I paid money for.
I emailed the company with pictures of my order and what showed up. I wrote them a concise message clearly showing my disappointment. Now, don’t read into that thinking I became a crazy woman – there was no ranting involved! Working in customer service positions for 10+ years has taught me a hundred times over that being cruel will get you nowhere in life!
Within two hours, I had a reply in my inbox expressing their concern and apologies. Without so much as a prompt for reimbursement, they had already issued a percentage of my cost back to my card and reshipped the correct order.
That was all it took. A simple act of old-fashioned customer service reassured me that maybe I did pick the best company to meet my standards because I had in fact chosen a company which took pride in their services and cared about their customer’s satisfaction.
Sometimes, it isn’t about how a company handles themselves when things go right. Sometimes, it comes down to how they handle it when things go wrong. How quickly do they act? How do they offer to make it right? And do you leave the situation feeling better than before?
This stands true for services you’ve used in the past – and even ones you may need in the future! Do you have a company who you can put your trust in 100%?
Maybe you already know about some of the work we perform regularly, but did you know we have multiple divisions? Between our construction, mold and pest control divisions, we take pride in being a “one stop shop” for homeowners.
And of course, the service we take the most pride in at TermiGuard Services and Fenwick … CUSTOMER SERVICE! For a pleasant experience with a company you can trust, contact us today for help with any of your home’s concerns or projects.
Just like we promised, here’s your next piece on “how to choose your contractor” should you need some guidance when comparing companies…
You’ll want someone you can trust and count on, a service provider who will deliver a quality service and experience, making sure to do what they say they’d do, when they said they would. But with the competition in the home services industry today, it’s not always easy choosing and finding the right service provider…
With the home services industry growing, choosing your contractor or service provider isn’t exactly easy. So, how do you choose? – Especially given all the resources available on the internet, it’s no wonder you may find yourself confused with all the conflicting information out there…
And, when you face a property issue needing immediate attention, the options can be confusing – especially when it’s so hard to know who you can trust. The biggest challenge can be to actually find the right contractor to deal with the issue – one who has the requisite knowledge, skills, and experience.
A contractor you can trust, and who will actually give you a no-nonsense warranty on his/her work. While the focus should be on your needs, it’s important that you have a ‘good’ feeling about your contractor too; you want to feel that you know who they are and what they stand for.
As consumers ourselves, we’ve felt the pain caused by uncaring contractor attitudes and their apparent disregard for old-fashioned customer-centered service. That is why we’ve built TermiGuard Services & Fenwick to be effectively different from the rest – embracing and living the principles and values we grew up with – treating people the way we’d want to be treated.
Although we always strive to be, we’re not perfect. But, it’s what we do when things don’t always go exactly as planned, how we handle and correct things – to make them right – that separates TermiGuard Services & Fenwick from the many shoddy service providers folks tolerate today.
Jess Allen here – Jim Allen’s daughter and Mike Allen’s niece – they’re the owner’s of TermiGuard Services & Fenwick.
I’m excited to introduce myself as their new Marketing gal, and I hope you’ll find this, and our future blog postings, informative and interesting!
As we all ease into the new year of 2014, I just can’t help but reflect a bit on 2013. Isn’t it crazy how much things can change in a year? I’ve just gotten home from a business internship in Belgium, and I gotta tell you, I had the time of my life! Met some fascinating people, learned a new language, worked for an international company… and so much more.
The beauty of a new year…
I’d never have thought I’d ever have had the chance to do any of those things,
While that’s all fine & dandy, I can’t help but think about things I’ve just never gotten around to doing, or others I’ve simply left as they were… untouched or unfinished. Things like the wall in my bedroom – I had slopped 3 sample paint colors on it a year ago – and still haven’t chosen one – and now it screams ‘paint me-e-e-e!’
Then there’s the problem with my heating system – it only heats the first floor. And needless to say, at bedtime at this time of year, I’m dressed like a snow bunny.
Oh and let’s not forget my antique dishwasher from 1902!
Okay, I’m exaggerating a wee bit, but you likely get where I’m going, right?
Here’s the big point…
I’ve just recently realized – I’m not Superwoman… and coming to grips with it hurt a little. Turns out I really can’t do it all (although Mom made me believe it was totally possible as I was growing up). Are you nodding in agreement with me right about now?
But really, how do moms do it?
While I may have accomplished some gratifying things last year, there’s one thing I let slip just a tad – my home (not my house) – my home.
I think there is a difference ‒ in my mind, a home is…
• What you create from a house
• Where you spend the most of your time
• Where family, friends, and special ‘others’ gather
• And where you’ll experience events that become wonderful memories.
So, you’ll want to ensure your home is healthy, safe and comfortable… won’t you?
I know I do… so I’m gettin’ to it!
I have to admit, I’m not much interested in making New Year’s Resolutions cause it seems kinda cliché.
But… I can manage setting up a schedule or building a daily to-do list, and even prioritizing it, too.
You might want to think about your home, and get started on your own to-do list, making sure it helps you deal with the unique requirements of your home or building.
Start by asking yourself “what needs to be done to ensure you have a healthy, safe and comfortable environment for you and your loved ones?” Then, think about just who can you trust to make sure everything gets done?”
This year has just begun…
Don’t get caught up on the ‘I’ll get around to it’ merry-go-round that never stops… instead, just do it – starting right now!
Plan and schedule the improvements you and your home or building deserve!
A very happy and healthy 2014 to you from all of us here at TermiGuard Services & Fenwick…